Welcome to Ethereal & the Macabre (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to these Terms.

If you do not agree to these Terms, please refrain from using our services.

1. Use of Website and Services

• Eligibility: By using our website, you confirm that you are at least 18 years old or have parental/guardian permission to use our services.

• Account Creation: If you create an account, you are responsible for keeping your login details secure. We are not liable for unauthorized access due to your failure to maintain confidentiality.

• Prohibited Use: You agree not to use our website for unlawful purposes, including but not limited to fraud, spamming, or infringing on intellectual property rights.

2. Product Information

• Descriptions: We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is free from errors or omissions.

• Custom Products: For custom artwork or embroidery commissions, the timeline, specifications, and pricing will be outlined in a separate agreement between you and us.

3. Orders and Payments

• Order Acceptance: We reserve the right to refuse or cancel orders for any reason, including stock availability or suspected fraud.

• Pricing and Taxes: All prices are listed in US dollars and exclude applicable taxes, shipping, or customs fees unless otherwise stated.

• Payment Methods: We accept payments via Visa, Mastercard, AMEX, Discover, Apple Pay, Afterpay/Clearpay, and Klarna. Payments are processed securely through third-party payment processors.

4. Shipping and Delivery

• Shipping Times: Shipping times vary based on location and carrier. We provide estimated delivery times, but delays may occur outside of our control.

• Shipping Costs: Shipping costs are calculated at checkout and vary based on order size and destination.

• Lost/Damaged Items: We are not responsible for items lost or damaged during shipping, but we will assist in filing a claim with the carrier, and replacing the product if we see fit.

5. Returns and Refunds

• Eligibility: Returns of art prints are accepted within 7 days of delivery, provided the item is unused and in original packaging.

• Non-Returnable Items: Custom or personalized products, such as commissioned art or embroidery, are non-refundable unless defective. Terms will be further clarified in the contract between you and us.

• Refund Process: Refunds will be issued to the original payment method. Customers are responsible for return shipping costs unless the return is due to our error.

6. Intellectual Property

• Ownership: All content on our website, including images, text, and designs, is the property of Ethereal & the Macabre or its licensors. You may not copy, reproduce, or distribute our content without written permission.

• Artwork Rights: Purchase of our artwork does not grant you rights to reproduce, resell, or modify the artwork unless explicitly stated in writing.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services, including but not limited to loss of profits or data.

8. Indemnification

You agree to indemnify and hold Ethereal & the Macabre, its affiliates, and employees harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.

9. Governing Law

These Terms are governed by the laws of New York State, USA. Any disputes will be resolved in the courts of New York City.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the updated Terms.

11. Contact Us

If you have questions about these Terms or our services, please contact us here.