Ethereal & the Macabre (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with us at events. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address

• Payment Information: Billing address, payment card details (processed securely through a third-party payment processor).

• Order Details: Products purchased and order history.

• Website Data: IP address, browser type, device type, and browsing behavior (via cookies and analytics).

• Optional Information: Any details you voluntarily provide (e.g., through surveys, sign-up forms, or emails).

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including shipping and customer service.

• Communicate with you about your orders, promotions, or updates.

• Improve our products, services, and website.

• Comply with legal requirements or prevent fraud.

3. How We Protect Your Information

We use secure technology and follow industry best practices to protect your data. This includes encryption for payment processing and restricting access to personal information to authorized personnel.

4. Sharing Your Information

We do NOT sell your personal information. However, we may share your data with:

• Service Providers: Payment processors, shipping companies, and email service providers to fulfill your orders and deliver communications.

• Legal Requirements: If required by law or to protect our rights.

5. Cookies and Tracking

We use cookies to enhance your experience on our website, including tracking analytics to understand customer preferences and improve our services. You can control cookies through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal information.

• Request correction or deletion of your data.

• Opt out of marketing communications.

To exercise these rights, please contact us here.

7. Third-Party Links

Our website or events may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, you can contact us here.